Terms & Conditions

Detailed description of goods and/or services
Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company is a micro-manufacturer of craft products such as beer and other alcoholic and none-alcoholic beverages.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1-3 days and delivery confirmed by way email.

Export restriction
The offering on this website is available to South African clients only.

Return and Refunds policy
The provision of goods and services by Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company is subject to availability. In cases of unavailability, Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.

Customer Privacy policy
Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company bank account, the details of which will be provided on request.

Card acquiring and security
Card transactions will be acquired for Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 2 Alabaster Street, Baakens Valley, Port Elizabeth, 6001

Variation
Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company based in South Africa trading as Richmond Hill Brewing Company and with registration number 2008/159635/23 and Directors: Matthew Repton (South Africa), Philip Repton (England) and Niall Cook (South Africa)

Charlie’s Bistro and Bar T/A Richmond Hill Brewing Company contact details
2 Alabaster Street

Baakens Valley
Port Elizabeth
6001
South Africa
Email: Niall@richmondhillbrewing.com
Telephone: +27 78 396 5485

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